User Personas We began our process by researching and discussing who we believed were going to be our strongest potential personas/buyers for our new vision of luxury. While typically only one persona is selected and taken to the end, our mentors and superiors encouraged us to proceed with both so we could give two strong use cases.
Journey Maps I then took all of our discussions and beginning ideations and began to develop main use cases and pain points for us to create solutions, which was then used to create our journey maps. The first maps emphasize current pain points our users would have with standard trucks that dont meet their needs, while the second ones show vast improvement and success with the introduction of our RAM Truck and its proposed features.